Privacy Policy

1Introduction

HelloDrive, LLC ("HelloDrive," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website HelloDrive.io and use our online driver education services. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site.

2Information We Collect

We may collect the following types of information:

Personal Information

• Full name, date of birth, and email address
• Parent or guardian contact information (for students under 18)
• Mailing address and phone number
• Payment information (processed securely through Stripe — we do not store your full card details)

Course & Usage Data

• Course progress, quiz scores, and completion status
• Session timestamps, seat time logs, and break records (required by Ohio DPS)
• Browser type, IP address, device information, and pages visited
• Cookies and similar tracking technologies for site functionality and analytics

3How We Use Your Information

• To create and manage your account and course enrollment
• To process payments and issue refunds where applicable
• To track and report course progress and seat time as required by Ohio BMV/DPS regulations
• To issue Certificates of Completion
• To send important account notifications (enrollment confirmations, progress updates, certificate availability)
• To improve our website, course content, and user experience
• To comply with legal obligations and respond to lawful requests

4Sharing Your Information

We do not sell your personal information. We may share your data with:

• Ohio BMV/DPS — Course completion records, seat time logs, and student identity information as required by state regulation
• Payment processors — Stripe processes your payment information securely under their own privacy policy
• Driving school partners — If you enrolled through a partner school, we may share your progress and completion status with that school
• Service providers — Hosting, analytics, and email services that help us operate the platform, bound by confidentiality agreements
• Legal authorities — When required by law, court order, or to protect our rights and safety

5Children's Privacy

Our service is designed for students who meet Ohio's minimum age requirement for online driver education (typically 15 years, 5 months). Students under 18 must have parental or guardian consent to register. We collect only the information necessary to deliver the course and comply with Ohio BMV/DPS requirements. We do not knowingly collect information from children under 13.

6Cookies & Tracking

We use cookies and similar technologies to:

• Keep you logged in and maintain your session
• Track seat time and course progress accurately (required for Ohio compliance)
• Understand how visitors use our site so we can improve it
• Track partner referrals

You can control cookies through your browser settings, but disabling them may affect site functionality.

7Data Security

We implement industry-standard security measures to protect your information, including encrypted connections (HTTPS/TLS), secure password hashing, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8Data Retention

We retain your personal information and course records for as long as your account is active and as required by Ohio BMV/DPS regulations for driver education record-keeping. After that period, records may be securely deleted or anonymized. You may request deletion of your account by contacting us, subject to our legal and regulatory retention obligations.

9Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications

To exercise any of these rights, contact us at the email below.

10Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

11Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new Effective Date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

12Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us.